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Restaurant Lead/Supervisor

KM Concessions
Denver CO

The Restaurant Lead/Supervisor is to ensure that every guest of the facility receives the highest level of customer service possible while contributing to the mission and goals set forth by the client. This position reports directly to the Food & Beverage Operations Management Team.

Duties and Responsibilities:

Perform the steps of FAST Service to ensure a memorable experience for every guest
Respond to guest requests and complaints - take action to ensure guest satisfaction.
Promote a positive attitude among teammates and guests.
Motivate and train employees
Supervise employees in accordance with State and Federal labor laws.
Progressively document and discipline employee’s to promote better work performances compliant to the company policies and procedures.
Increase sales by promotional items or suggestive selling.
Merchandise product to maximize sales.
Oversee quality, product levels and inventory of product.
Adhere to all company policies and procedures.
Maintain a clean, safe and organized work environment.
Comply with all food safety regulations and practices.

Job Requirements

High School Diploma or GED required for applicants over 18 years of age not currently attending school
Ability to work in a fast paced environment
Excel in customer service
Diligent and organized cash handling skills
Ability to process information/merchandise through a register system
Communicate clearly with associates and customers.
Ability to read, count, and write to accurately complete all documentation.
Operate all equipment necessary to perform job duties
Physical ability to stand for extended periods and to move and handle boxes (35 lbs.) of merchandise throughout the store and perform all functions as set forth above
Ability to work varied hours/days, including nights, weekends and holidays, as needed.
Internet access


This job was posted 4/16/2017

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