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Hiring for Lead Position

SSA-Riverbanks Zoo
Riverbanks Zoo and Garden

Part-time (15–40 hours weekly depending on season)

Service Systems Associates at Riverbanks Zoo & Garden is now hiring outgoing, customer service oriented individuals. The Leads report to the Food and Beverage Operations Manager and Assistant Managers. Position is part-time and include day, evening, and weekend hours. Scheduling is flexible within limits.

Duties and Responsibilities:
Uphold the highest level of customer service.
Maintain a friendly and approachable attitude towards guests and staff
Maintain a professional appearance and mannerism.
Assist with opening and closing of park and garden.
Ability to perform physical activities such as lifting 25–50 lbs, balancing, walking, and handling of delicate materials.
Maintain knowledge of policies and procedures.
Pay close attention to detail.
Maintain sense of urgency when in the park
Maintain back of the house, front of the house and side work duties for overall productivity.
Seek council from management when needed.
Maintain clear and open communication between all staff members
Work well within a team and independently.
Must be able to take initiative
Ability to work well under pressure.
Follow Health and Safety practices at all times.
Ability to instruct, teach, and motivate
Ability to multi-task and accomplish several tasks in one day
Some understanding of fiscal responsibility
Understands food safety rules
Understands Merchandising
Able to handle constructive feedback and will work hard to learn
Complete all other duties as assigned.

Requirements:
Worked with SSA for a minimum of 3 months
A positive and professional attitude and appearance
Customer Service or waiter experience.

Please submit a cover letter and resume to Cveta Chydzinski, Food and Beverage Operations Manager, at cvetapicarova@kmssa.com. If we determine that your experience and skills match the needs for this opening we will contact you directly.

This job was posted 7/27/2017

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