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Zip Line Attendant

Pittsburgh Zoo & PPG Aquarium
Pittsburgh PA

Purpose:
Position is responsible for providing a safe and enjoyable experience to riders of the zip line.

Essential Job Functions:
• Focus on safety while guiding guest through the tour
• Provide excellent customer service
• Complete safety checks throughout the tour
• Stay up to date with all necessary technical skills required to guide a tour
• Work with the Managers to resolve any issues or needs of the tour
• Organize gear and storage areas
• Clean and organize guest check in areas
• Present interesting information to guests including local ecology, history and biology
• Daily course and equipment checks
• Provide accurate availability information

Performance Factors:
1. Attendance and Dependability: The employee can be depended on to report to work at the scheduled time and is seldom absent from work. Employee can be depended upon to complete work in a timely, accurate and thorough manner and is conscientious about assignments.
2. Communication and Contact: The employee communicates effectively both verbally and in writing with superiors, colleagues, and individuals inside and outside the Zoological Society.
3. Relationships with Others: The employee works effectively and relates well with others including superiors, colleagues, and individuals inside and outside the Zoological Society. Exhibits a professional manner in dealing with others, and works to maintain constructive working relationships.
4. Provides excellent customer service in the areas of guest relations and park beautification:
• Answers visitor inquiries or finds someone who can;
• Is knowledgeable of location of exhibits, restrooms, concessions, rentals, etc.
• Disposes of litter and waste throughout the park and zoo facilities.

Skills/Experience/Qualifications:
• Must be a minimum of 18 years old
• Should be energetic and customer service oriented
• Speak fluent English, multi lingual is a bonus
• First aid, CPR and or higher medical training is a plus
• Ability to successfully complete guide training
• Family and kid friendly.

Physical Requirements:
• Must be able to lift 15 lbs.
• Must be able to stand for long periods of time.
• Must be comfortable working at heights of 50+ feet.
• Must be willing to work outdoors in all types of conditions.
• Must be able to work evenings, weekends and holidays.

This job was posted 8/22/2017

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