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Pittsburgh Zoo & PPG AquariumPittsburgh PA
Purpose:Position is responsible for providing a safe and enjoyable experience to riders of the zip line.Essential Job Functions:• Focus on safety while guiding guest through the tour• Provide excellent customer service• Complete safety checks throughout the tour• Stay up to date with all necessary technical skills required to guide a tour• Work with the Managers to resolve any issues or needs of the tour• Organize gear and storage areas• Clean and organize guest check in areas• Present interesting information to guests including local ecology, history and biology• Daily course and equipment checks• Provide accurate availability information Performance Factors:1. Attendance and Dependability: The employee can be depended on to report to work at the scheduled time and is seldom absent from work. Employee can be depended upon to complete work in a timely, accurate and thorough manner and is conscientious about assignments.2. Communication and Contact: The employee communicates effectively both verbally and in writing with superiors, colleagues, and individuals inside and outside the Zoological Society.3. Relationships with Others: The employee works effectively and relates well with others including superiors, colleagues, and individuals inside and outside the Zoological Society. Exhibits a professional manner in dealing with others, and works to maintain constructive working relationships.4. Provides excellent customer service in the areas of guest relations and park beautification: • Answers visitor inquiries or finds someone who can; • Is knowledgeable of location of exhibits, restrooms, concessions, rentals, etc. • Disposes of litter and waste throughout the park and zoo facilities.Skills/Experience/Qualifications:• Must be a minimum of 18 years old• Should be energetic and customer service oriented• Speak fluent English, multi lingual is a bonus• First aid, CPR and or higher medical training is a plus• Ability to successfully complete guide training• Family and kid friendly.Physical Requirements:• Must be able to lift 15 lbs.• Must be able to stand for long periods of time.• Must be comfortable working at heights of 50+ feet.• Must be willing to work outdoors in all types of conditions.• Must be able to work evenings, weekends and holidays.
This job was posted 8/22/2017
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