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Northern Waters SmokehausDuluth MN
Semi-Internal Job Opportunity:Deli Manager The Deli Manager is responsible for daily operations in the Smokehaus deli, implementing short and long-term goals and initiatives, and overseeing the deli staff. Primary Duties Include: Staff:• Scheduling staff clearly at least 2 weeks out.• Honor time off requests whenever possible. • Keep up with daily (sometimes hourly) schedule requests and changes.• Coordinate training with each new employee along with HR and trainers.• Retrain employees if necessary.• Distribute at least one Form of Righteousness a month, and make sure trainers/supervisors are also doing so.• Host informal meetings at least once a week (with news, specials, etc.) to be held in the deli before opening.• When necessary, distribute documents of occurrence, action plans, and other disciplinary procedures, including terminations.• Keep employees current through flyers, whiteboard news, schedule alerts, and/or any other helpful medium.• Keep checklists current and relevant, and follow up on them daily (by way of supervisors if necessary).• Host one customer service class per year (open to the whole company).Products:• Become expert in all current and new products by tasting, training with product development coordinator, GM and smokehouse manager.• Train all deli staff thoroughly on product info, taste profiles, beverage pairings, ingredients, potential allergens, and recipe ideas.• Keep Product Info Guide current.• Maintain a rigorous product rotation system to ensure freshness and quality.• Maintain a pristine, abundant, well-lit, and environmentally appropriate display for all products at all times.• Track waste and coordinate with sustainability coordinator.Equipment:• Make sure coolers, freezers, hot pots, toasters, and other food safety storage is functioning properly and alert the GM immediately if it’s not.• Make sure the slicer(s) are sharp, moveable, and calibrated.• Maintain a clean and safe environment for staff and guests at all times.• Host an annual deep clean.Secondary Duties Include:• Attending and participating in monthly manager meetings.• Strategic planning for the department and the business as a whole.• Attendance to design/budget task force meetings (when you are available).Some Short Term Goals (12 months)• Increase sales 1% through a consistent sampling program, customer service training/policy implementation, and swag displays in the next 6 months.• Establish a consistent sampling program.• Articulate and systematize a customer service training program.• Direct/facilitate a “swag” retail area where customers can access merchandise.• Train employees on new POS.Some Long Term Goals (18-24 months and beyond):• Revamp the Product Info and Procedures Handbook (with GM and HR).• Facilitate a Class schedule for deli crew and supervisors.Key attributes: Communication skills, excellent customer service skills, creative ability, spacial awareness and design, ability to delegate, strong management and leadership skills including facilitation, direct communication, system implementation, follow-through, documentation, and listening, and organizational skills.Experience and Skills Preferred: Ability to use Excel, Google Drive/Sheets/Docs, scheduling, counting, at least 3 years of direct customer service skills, Serve-Safe training, advanced customer service training.Education: Associates or Bachelor’s Degree (preferred), willingness to attend additional educational seminars a must.Additional: Familiarity with food in general and with Northern Waters/Northern Waters Smokehaus would be great! Hours: Average of 40+.Pay: Salary starting at $36k, more based on experience.Benefits: Health insurance available, sick time pay, vacation pay, 25% off at our deli, mail order. *To Apply, schedule an interview with Greg before February firstname.lastname@example.org or218-310-8982
This job was posted 1/31/2018
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