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The Restaurant at Burdick'sWalpole NH
************Internal Job Posting*********** Title: FOH ManagerHours: Full-Time Posting Date: March 12, 2018Relationship: Reports to: General Manager Staff: Servers, bartenders, runners and hosts Internal Customers: Restaurant Staff External Contacts: External CustomersDuties: • Develop and oversee the execution of Service Standards• Continue to reinforce Service Standards• Payroll for team members• Hiring of new staff• Overseeing the training of new staff• Staff Development, reviews, goals, & accountability• Serve as leader and mentor to coworkers• Schedule self, Servers, Bartenders, Hosts, and Runners• Help cover shifts for staff if needed• Point out and enhance communication issues• Enforce checklists, rules and procedures that staff must follow• Continue to reinforce responsibilities of Servers, Bartenders, Host, and Runners• Develops and implements creative strategies to increase revenues. • Coordinate the Wine/Liquor order. Bartenders should be writing the order and either the Chef or Dining Room Manager should be reviewing and placing that order.• Assist with menu creation and implementation. • Communicate order needs of the operation to those persons responsible for ordering them• Program the Point of Sale system for the restaurant• Aid in troubleshooting system errors or issues for POS, credit card, reservation system, phone, or music systems.• Handle customer/employee related injuries and fill out appropriate paperwork. • Business decisions:o scheduling groups of 10 or moreo Speaking with mediao Seriously disgruntled customers• Customer serviceo Greet guests as often as possible both in person and over the phoneo Develop and/or oversee the Guest Reservation systemo Deal with any unhappy customers in reasonable mannero Check in with guests during their visit to assure quality of service is up to our expectations.o Consult with Chef on customer feedbacko Pass needed information on to Chef/General Manager, with name and number of customer for additional contact by needed parties.Expectations:• Follow through with above duties• Act professionally at all times and refer to those that you repot to for decision making guidance when needed.• Help guide the staff to be the very best they can be• Communicate information from upper management to staff and information from staff back to upper management• This is a salaried roll. 40 – 45 hours a week on average is the expectation for all salaried managers. Work should be completed on site whenever possible.Requirements:• Ability to think creatively and enlist support of management, peers, and employees for ideas.• Strong planning, budgeting, scheduling, and problem-solving skills.• Knowledge of state liquor laws and training preferred.• Minimum of 1 year of post high school education with emphasis in hospitality management field.• Prefer 2 year degree or greater in hospitality management field. • Ability to complete job tasks with or without reasonable accommodations.Contact: Submit an application or resume to firstname.lastname@example.orgBy: March 16th, 2018
This job was posted 3/14/2018
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