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Service Manager

Birchwood Cafe
Minneapolis MN

Good Real Food starts with Good Real People!

The Birchwood Cafe is a pioneer in the Twin Cities farm to table movement.

We are a community conscious neighborhood cafe that has called the Seward neighborhood home for 25 years. Through our strong relationships with our farmers, we specialize in sustainable, organic, and locally-grown ingredients to make our Good Real Food. Our menu highlights and celebrates the bounty throughout the different growing seasons.

This past year has challenged our industry and service model immensely. We are looking for a Service Manager that brings a high level of integrity, commitment and care to their daily work. We work in a collaborative environment that requires flexibility and accountability while providing opportunities for personal and professional growth.

Birchwood Cafe is a woman-owned business. We believe that building a team of people from diverse backgrounds and life experiences enriches our community and makes us a better restaurant. Committed to attracting and retaining a diverse staff, Birchwood Cafe will honor your experiences, perspectives and unique identity. As an equal employment opportunity workplace, our team strives to create and maintain an environment that is inclusive, equitable and welcoming for all.


Key Components of the job:

-Training and coaching service team members
-Collaboration + communication within the leadership team, kitchen and bakery departments
-Growth + development of service model and team
-Beverage program development
-Systems development + implementation
-Fiscal accountability

This will be a salary position and one that will allow for a healthy work + life balance. Wages are contingent upon performance and experience. We believe that all employees deserve reliable, fair pay and that all roles are valued as integral parts of our greater whole. Instead of a traditional tipping structure, where the majority of tips go to service staff, a 18% Fair Wage Share service charge is added to all guest checks and used to pay for higher hourly wages and increased benefits for all staff.


Essential Qualifications

- Leadership experience within a professional restaurant
- Engagement and commitment to the Birchwood Cafe’s development and vision
- Concise and clear communication skills
- Positive attitude and ability to inspire it in others
- Accuracy and attention to detail
- Ability to organize, prioritize and delegate
- Self-starter with the ability to motivate others
- Flexible schedule + weekend availability
- Ability to stand for extended periods of time
- Ability to bend and lift loads up to 50 lbs.
- Above all, strong values for community, teamwork, and collaboration


Preferred Qualifications

-Passion for supporting local, farmers and sustainable agriculture practices
-Food truck and event experience
-Spanish proficiency

The Service Manager is a full-time position. This position is directly supported by and accountable to the Birchwood Cafe leadership team.


Benefits include:

-Competitive pay
-Flexible hours
-Health Insurance benefits for employees working at least 30 hours/week including Dental, Vision, Accident, and Short Term Disability
-Simple IRA 3% Match
-Safe, healthy, fun, and respectful workplace
-Staff Discount
-Opportunity to set goals and drive your own personal + professional growth
-Culture of positivity, collaboration, and inclusion

Please attach your resume and a cover letter by clicking on the “Attach Resume or Application”, and selecting your resume and cover letter files. Please be sure to include three professional references on your resume.

We will contact qualified candidates with next steps.

Calls to the restaurant regarding this posting will be redirected to this website.

This job was posted 7/18/2019

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